Account Details

Dealing

You can deal in PEP eligible equities using:

• Quote & Deal where you’ll see the real-time price which will be held for 15 seconds, so you know the price before you place your deal. You’ll then receive immediate online confirmation, as well as a contract note through the post. Only available during market hours 8.00am to 4.30pm Monday to Friday
• Limit Order where you can specify the maximum price at which you want to buy or the minimum price at which you want to sell. We’ll hold the order and place a deal if the price meets or exceeds your limit price
• At Best Order where you can ask us to place a sale or purchase at the best price available when the market opens or when the share is next available for dealing.

You can also deal in PEP eligible funds from Funds Market. When you buy or sell a fund we are not able to tell you what the price is before you deal as with equities. This is because of the way unit trusts and OEICs are priced, which is usually once a day. However, we can tell you the previous day’s closing price as a guide. We will then place your deal for you at the first available dealing opportunity. We have cut-off times for orders for funds in Funds Market. Orders received prior to this cut-off time will be passed to the fund manager on the same day. Orders received after this cut-off time will be passed to the fund manager on the next business day.

Cash Management

Although you cannot subscribe new funds, all sales proceeds will be paid to your PEP, and the cash can be held in your account pending investment. We will also take the cost of any purchases from your PEP.

You can ask us to automatically reinvest your dividend income into the company that paid the dividend. Alternatively, you can choose to receive dividends as cash, or scrip dividend where available.

You can give instructions to withdraw cash by phone, by secure email instruction, or in writing at any time. You can also give written instructions to withdraw and re-register stock.

Keeping you informed

As well as being able to access information online, you’ll also receive:

• Valuations - a six monthly printed report, showing the value of your account
• Company Reports & Accounts - you can request to receive the Annual reports & accounts for the UK companies held in your account.